If you purchased a Van Insurance policy after 11th September 2024, or it is set to renew after 11th October 2024, you can view all of your documents online via My Account. If you haven't already done so, you can register for an online account.
If you are unable to register for My Account, you can still view all of your documents online in the existing customer portal.
Alternatively, your documents will be sent by email or post, depending on the method of delivery you selected when you bought your policy. Please allow 24 hours for your documents to arrive by email, or 3-5 working days for post.
If you haven't received your documents in this time, or you are unsure which portal you can access, please start a Live Chat with a member of our team who can help you.
Our opening hours are:
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm
The live chat button will only be displayed when we have agents available to assist you.