If you miss a payment, or if your Direct Debit is unsuccessful, Close Brothers will notify you in writing by post and by text if you have provided a valid mobile telephone number.
If the missed payment is due to Insufficient Funds, Close Brothers will re-attempt to collect the payment from your bank, usually within ten working days, along with their standard 30 default fee. Details of this second collection request will be contained in their notification to you. If this payment is successful you won't need to take any further action.
Should the second collection attempt be unsuccessful, you will be required to make a card payment within a time frame that Close Brothers will provide.
If the payment is missed for any reason other than Insufficient Funds, Close Brothers will notify you by post, and text if you have provided a valid mobile number. You'll need to make a card payment for the missed collection and the £25 default fee within the time frame provided by Close Brothers.
You can make this payment by logging into their online portal at https://www.closebrothersbanking.com/web/close-brothers/home or calling their 24 hour payment line on 0333 321 8566.
Alternatively, you can contact us. Please ensure you have your account reference number to hand. This reference can be found on any correspondence Close Brothers have sent to you.