Policies with a start date before 1st September 2024 or policies where breakdown cover was purchased before 1st September 2024
If you have a policy that you took out before 1st September 2024 or have a policy where you purchased breakdown cover before 1st September 2024, your breakdown cover is provided by Inter Partner Assistance S.A. UK.
The quickest way to make a claim is online at https://rescue.autonetinsurance.co.uk/
Alternatively, you can contact them on 0330 343 8729 or +44 737 334 229 you’re in the EU and have opted for EU cover.
Text messaging is available if you’re hard of hearing or have speech difficulties. Please text the word ‘breakdown’ to 07984 434960
Policies taken out after 1st September 2024 or policies where breakdown cover was purchased after 1st September 2024
If you have a policy that you took out after 1st September 2024 or have a policy where you purchased breakdown cover after 1st September 2024, your breakdown cover is provided by RAC Limited.
The quickest way to make a claim is online at https://www.rac.co.uk/reportbreakdown/about-you2
Alternatively, you can contact them on 0330 013 2063 if in the UK or +33 472 43 52 55 if you’re in the EU and have opted for EU cover.
If you’re hard of hearing or have difficulty speaking, you can access Typetalk by using the telephone prefix 18001 or texting them on 07855 828282
Checking if you’re covered
If you need to check this and have a Van Insurance policy that you purchased after 11th September 2024 or is set to renew after 11th October 2024 you can do so by checking your documents 24/7 in My Account
Alternatively you can also select "Make a Claim" on the policy you want to check, which will show you all the available claim options for your policy. If the information for your breakdown provider isn’t showing here then it means that you do not currently have it on your policy.
If your policy started before 11th September 2024 or is set to renew before 11th October 2024, you can still access your documents online in the existing customer portal. Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to view documents for.
It is important to check that you do have breakdown cover as it is an optional extra which means that you’ll only have it on your policy if you’ve chosen to add the cover.
You can find out if you can add breakdown cover to your policy in our FAQ ‘Can I add breakdown cover to my van policy?’
If you need any further help, please contact us