How do I register for My Account?

If you purchased a Car Insurance policy after 24th November 2023, or your policy is set to renew from 23rd December 2023, you can now register for My Account, where you can manage your policy online 24/7.

To register, head to the My Account page and select 'register account'

You will need to complete all of the fields on the registration form:

• Email address - this is the email address you will use to log in to your account. We will send an email once you've submitted your registration to validate your account (Username - this is what you will use to log in to your account. It must be at least six characters long, but ensure it is memorable so you can remember it when you need to log in to your account in the future.)
• Password - enter a memorable password and then enter it again in the second box to confirm it. For security, you'll need to include one uppercase letter, one lowercase letter, a number and a symbol in your password. 
• In the Enter your policy details section, enter the postcode that relates to your policy and the policyholder's date of birth

Your Policy Number can be found on a letter or email that you will have received from us when you purchased your policy. Please take care to enter this exactly as it appears on your document.

Once all the fields have been completed, select 'Continue'

If everything is correct you'll be taken to a thank you page and an email will be sent to your email address.

To complete your registration you'll need to click the link in the email we have sent you. We advise you do this as soon as possible, as the link will expire within 14 days and you'll have to start your registration again.

If you are unable to register for My Account, you can still upload your documents online in the existing customer portal.

Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to upload documents for. 

If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. Our opening hours are: