If you purchased your Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December 2023 and you are registered for the new My Account portal, you can reset your password by selecting Forgot my Password. You will need to enter your email address and the postcode linked to your policy. Providing these match our records, you will be sent an email with further information how to reset your password.
If you are registered for the existing customer portal, you can reset your password by selecting 'Forgotten your password?'. Enter the email address you use to log in to your portal, and we will send you a link to reset your password.
If you are unsure which portal you can access, or still need help retrieving your password, please start a Live Chat and a member of our friendly team will be on hand to help. Our opening hours are:
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm
The live chat button will only be displayed when we have agents available to assist you.