If you purchased a Car Insurance policy before 24th November 2023, or it is set to renew after 23rd December 2023, you can now upload copies of your driving licence, proof of No Claims Bonus or other documents in My Account, which is our new online customer portal.
1. Log into My Account
2. Select 'Manage Policy' on the policy you would like to upload a document for
3. Select 'Upload Documents'
4. Choose the 'Add files...' button and select the relevant file from your device
5. Choose a description from the drop-down box to describe the type of document you are uploading and add a comment if you need to
6. You can choose to add more files if you need to, or remove any files if you wish to do so
7. Once you are ready to upload your documents, select 'Start Upload'
After you have uploaded a document, you'll receive a confirmation message that your document has been uploaded.
If you are unable to register for My Account, you can still upload your documents online in the existing customer portal. Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to upload documents for.
If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. Our opening hours are:
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm
The live chat button will only be displayed when we have agents available to assist you.