We’re sorry to hear that you’re thinking of leaving us.
If your circumstances have changed then it might be that you don’t need to cancel.
For example, if you’ve bought a new vehicle to replace your current one and purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December 2023, you can quickly and easily make a change in My Account
Did you know that by managing your policy through My Account you’ll have easy access to view and download all your insurance documents?
We also offer a discount of £20 off our standard fee of £35. That means that you’ll only pay £15 for using My Account to make changes to your policy by choosing this option.
If it’s down to cost, which we completely understand can be an issue in the current climate, we might be able to help too. Our FAQ on how to keep your insurance costs down will give you some further information on this.
If you still want to cancel your policy then we’ll be sad to see you go but hope you’ve enjoyed our service and will consider us again in the future.
If you still wish to cancel your policy, please contact us via Live Chat. To start chatting with us, select the Live Chat button on the right-hand side of our website.
The chat button will only be displayed when we have chat agents available to assist you.
Our team is online at the following times:
Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm
Alternatively, you can call us on 0330 343 9279 and we will be happy to help you.