If your Van Insurance policy was purchased or is set to renew after 11th September 2024 or it is set to renew after 11th October 2024 and you are registered for My Account, you can reset your password by selecting Forgot my Password.
You will need to enter your email address and the postcode linked to your policy. Providing these match our records, you will be sent an email with further information how to reset your password.
If you are registered for the existing customer portal, you can reset your password by selecting 'Forgotten your password?'. Enter the email address you use to log in to your portal, and we will send you a link to reset your password.
If you still need help retrieving your password, please contact us